Jonathan Clayman - Web Strategist

PRIVACY POLICY

Jonathan Clayman is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed. Personal information is, generally speaking, information or an opinion relating to an identified, or reasonably identifiable, individual.

This policy explains the types of personal information that I may collect and hold, how that information is used and with whom the information is shared. It also sets out how you can contact us if you have any queries or concerns about this information.

Why do I collect personal information?

I collect personal information about my customers, suppliers, contractors, job applicants and other contacts to understand and meet their needs, to conduct my activities and meet legal obligations.

What personal information do I collect?

The types of personal information I may collect include contact information (such as your name, address, email address, fax and telephone number), information and any feedback that you provide to us about my products and services, my website, or other matters.

Sometimes my activities require us to collect sensitive information. For more details, see the section ‘Sensitive information is subject to greater restrictions’, below.

What other information do I collect?

Personal information may be collected by way of forms filled out by individuals (including via online forms), surveys, emails, telephone conversations, online user-generated content and market research, face-to-face meetings and interviews. Where necessary and with your consent, I supplement the information I receive from you with information from third party sources.

You may in some circumstances have the option of not identifying yourself or using a pseudonym when you deal with us. However, if you choose not to provide the information I need to fulfil your request for a specific product or service or to participate in standards development activities I may not be able to provide you with the requested product or service or I may not be able to allow you to participate in my activities.

I also collect statistical information about visitors to my website using web analytics. These services may use Cookies to assist us in understanding how visitors access and utilise my site. Generally this information cannot be used to identify particular individuals. However, in some circumstances it may include a visitor’s Internet protocol (IP) address, which could be linked to an individual.

In addition, I use web analytics to consolidate information on each unique visitor to their many interactions with my site. This consolidated information provides a more accurate picture of visitor journeys and use of my services and website. Web analytics data and Cookies do not contain personally identifiable information such as your name or email address and therefore cannot be used to identify you.

You can find out more information on how Google uses data when you use this website at www.google.com/policies/privacy/partners/.

How might I use and disclose your personal information?

I may use and disclose your personal information for the primary purpose of collection, or for reasonably expected secondary purposes which are related to the primary purpose, or for purposes to which you have consented, and in other circumstances authorised by the Privacy Act. Generally, I may use and disclose your personal information for a range of purposes, including to:

• Provide you with my products or services that you have requested;
• Respond to your queries or feedback;
• Analyse and improve all aspects of my business including, but not limited to, my standards development processes, my business systems, processes, outcomes, communication, website, engagement and performance;
• Enable my standards development work in general, such as evaluating stakeholder proposals, contacting nominating organisations, sending delegates overseas, accrediting standards development bodies and publishing information about some or all committee work to enhance transparency and thus public confidence in my processes;
• Provide you with any communications or publications in which I think you might be interested, or which you have requested;
• Let you know about developments in my procedures, products, services, activities and programs that might be useful to you;
• Facilitate your participation in forums, social events and educational events;

Disclosure of personal information to other parties

I may disclose your personal information if it is required or authorised by law, where disclosure is necessary to prevent a threat to life, health or safety, or where I am otherwise permitted by the Privacy Act.

I do not sell or license your personal information to third parties.

I may disclose your personal information to third parties such as, my external service providers that provide services to us (such as training, website hosting or cloud storage, distribution of newsletters, standards and other publications developed by me, and market research), other standards development organisations, your employer or nominating organisation, government, statutory or regulatory bodies. I may disclose your personal information for the purposes set out above.

I may disclose to the public information concerning the operation on a trial or other basis where I consider that it is appropriate to do so having regard to my public interest objectives and subject to their consent.

Sensitive information is subject to greater restrictions

Some of the information I collect may be ‘sensitive information’, including information or an opinion about an individual’s health, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, among other things.

I may use and disclose your sensitive information for the primary purpose of collection, or for reasonably expected secondary purposes which are directly related to the primary purpose, or for purposes to which you have consented and in other circumstances authorised by the Privacy Act (eg where required or authorised by law to be disclosed, or where disclosure is necessary to prevent a threat to life, health or safety).

Security and management of personal information

I will take reasonable steps to protect the personal information I hold from misuse and loss and from unauthorised access, modification or disclosure. The ways I do this include:

• Limiting physical access to my premises;
• Limiting access to the information I collect about you requiring any third party providers to have acceptable security measures to keep personal information secure;
• and Putting in place physical, electronic, and procedural safeguards in line with industry standards.

If I no longer require your personal information and are not legally required to retain it, I will take reasonable steps to destroy or permanently de-identify the personal information.

Links from my website to other websites

My website may contain links to third party websites. I do not operate these websites and therefore are not responsible for the collection or handling of personal information by the operators of these websites.

Accessing the information I hold about you

Under the APPs, you may be able to obtain a copy of the personal information that I hold about you. The APPs provide some exceptions to your rights in this regard. To make a request to access this information, please contact us in writing. I will require you to verify your identity and specify what information you require.

I may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.

Updating your personal information

I endeavour to ensure that the personal information I hold about you is accurate, complete and up-to-date. Please contact me at the contact address set out if you believe that the information I hold about you requires correction or is out-of-date.

Sending information overseas

Personal information is sent overseas in limited circumstances. I will not send your personal information to a recipient outside Australia without obtaining your consent or otherwise complying with the APPs.

The countries in which recipients are likely to be located include New Zealand, England, and the United States.

Updates to this Policy

This Privacy Policy will be reviewed from time to time to take account of new laws and technology, changes to my operations and practices and the changing business environment. The current version of this Privacy Policy is available at: https://www.qualitywebsitehelp.com/privacy-policy

Complaints

If you are concerned that I have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through my complaints process or you may decide to make a formal complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au) (which is the regulator responsible for privacy in Australia).

I will deal with complaints as follows:

Step 1: let me know

If you would like to make a complaint, you should let me know by contacting me.

Step 2: investigation of complaint

Your complaint will be investigated by Jonathan Clayman. A response to your complaint will be provided in writing within a reasonable period.

Step 3: contact OAIC

I expect my procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner as follows:
Office of the Australian Information Commissioner (OAIC)
Director of Compliance
GPO Box 5218
Sydney NSW 2001

PH: 1300 363 992
Website: www.oaic.gov.au

Contact me

Any complaints or correspondence in relation to this Privacy Policy should be sent to Jonathan Clayman at:

P.O. Box 77
Latrobe Tasmania
7307

Email: help@qualitywebsitehelp.com

Last edited on 29/08/2024